FAQs

🛍️ Order Processing & Shipping

At Maxzein, every order is prepared with care, attention, and respect — from the moment it’s placed to the moment it arrives at your door. Our mission is simple: to make your shopping experience effortless, dependable, and stress-free from start to finish.

⏱️ Processing Time

Every order is carefully inspected, packed, and prepared before it ships.

  • Standard Processing: 3–5 business days

  • Peak Seasons: Processing may extend slightly, but we always prioritize accuracy, protection, and quality.

🚚 Estimated Delivery Times

United States

Shipped via trusted carriers such as USPS or FedEx.
Delivery Window: 15–20 business days after processing.

International Orders

Shipping times vary by country and customs procedures.
Typical Delivery: 15–30 business days.

⚠️ What May Cause Delays

While we aim for timely delivery, external factors can occasionally extend shipping times:

  • National/public holidays

  • Customs inspections

  • Severe weather conditions

  • Global logistics or carrier disruptions

If delays occur, we genuinely appreciate your patience — and we’ll keep you updated along the way.

🔍 Track Your Order

Once your order ships, you’ll receive a tracking number by email.
You can check your package’s status anytime through our Track Your Order page.

❌ Order Changes & Cancellations

Need to make a change? No problem.

You can cancel or modify your order within 24 hours of purchase.

Email us at maxzein@gmail.com with the subject:
“Cancel My Order”

🏡 Address Corrections

Entered the wrong shipping address?

Contact us within 24 hours and we’ll update it for you before your order ships.
Once a package is dispatched, address changes are no longer possible.

📦 Delivery Attempts

Most couriers attempt delivery twice.

If both attempts fail, the package may be returned to us.
If that happens, our team will connect with you to arrange a new delivery plan.

💔 Damaged or Faulty Items

We do everything we can to ensure your Conveel order arrives safely.

If your package arrives damaged or defective, please email us with:

  • Your order number

  • A clear photo of the issue

We’ll send a replacement free of charge, no questions asked.

💬 Need Help?

Our friendly customer care team is here whenever you need us.

For questions about your order, delivery, or products, reach out anytime:
📧 maxzein@gmail.com